Frequently Asked Questions

If you have a question about shopping online at Fishingpool.co.uk, you may be able to find an answer below. Here are some of our customers’ most frequently asked questions.
If your question is not answered below, please contact us

1. Can I specify a different delivery address when ordering?
   
   Someone will need to be present at the time of delivery to sign for the items. You can specify a delivery address different from your home or main contact address, if more convenient.
2. How do I know if my order has been received?
   Upon receipt of your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You will also receive an email confirming that we have received your order details.
3. Can I add to an existing order?
   You can go back and add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you cannot add items to the same order. If you’d like to order additional items, please place a new order.
4. When will my order be delivered?
   For most items we try to send within 48 hours
5. Do I have to be there to sign for delivery?
   Yes and no, some larger/expensive deliveries will require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you cannot be present to sign for delivery, please remember that you can specify a different delivery address while ordering and have your order delivered to your office, a neighbour’s, etc.
6. Can I return a product, exchange it or get a refund?
   We want you to be totally satisfied with every purchase you make from Fishing Pool. If for any reason, you are not completely happy with your purchase, please see our returns and refunds page.
7. Can I place an order from overseas?
   Yes. Customers from abroad can both register and place an order.
8. Does Fishing Pool deliver overseas?
   Yes, we offer competitive rates to many countries using carriers such as UPS and TNT.
9. Are receipts sent with deliveries?
   The receipt is the address label on the parcel. You will need this in case you wish to return goods.
10. How can I get a V.A.T. receipt?
    We can only send you a V.A.T. receipt once the 15-day money back guarantee for the product(s) you have purchased has expired. In order to receive such a receipt, please Email Customer Services at least 16 days after receiving your product(s), including your order number. We will be more than happy to deal with your request.
11. Can I reserve products and pick them up at the factory?
    Yes you can, please call 02476 440859 for details.
12. Are my details secure?
    Shopping at Fishingpool.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Fishing Pool will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on Fishingpool.co.uk. See our security page for more details on how to make your online shopping secure.
13. How can I pay for my purchases?
    You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Switch, Solo, American Express. We do not accept Electron cards, nor Corporate Link cards.
    Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Fishing Pool will never ask for your full username, password or credit card details via emails, pop-ups, or for any purpose other than registering or placing an order on Fishingpool.co.uk. See our security page for more details on how to make your online shopping secure.
14. What should I do if my credit/debit card was refused while placing an order?
    If your credit or debit card was refused while placing an order on Fishingpool.co.uk, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
15. How can I get more information about a product featured on this website?
    For more information on any products featured on this web-site contact us by e-mail at fishingpooluk@aol.com or phone 02476 440859 or fax 02476 635694
16. How can I view and update my account details?
    Once you have registered, you can log in to your account at any time to view and update the personal details you have saved. Please see Log in and registration for more details.
17. Where can I get factory details and opening hours?
    Our factory is not a retail outlet and not generally open to the general public however, we can accept pre-arranged visits.